Disgusting service at Discovery Health

Trust you are well. I have tried to claim for my covid test since the 24 June upon my test done with instruction from my doctor, Doctor Kay. I contacted discovery who advised that it was okay for me to go and do the test at Dischem as its safer with my chronic case. I must say im not happy in the way this matter has been dealt by discovery.I've had to call on 3 occasions back and forth between discovery not sending proper reasons for not paying my claim and only forwarding after phone calls. I'm not happy and will advise my employer of the same. I pay a lot of money to discovery monthly to be treated in this manner for a simple refund. Theyve since come back after investigation which confirmed that they did advise me to go ahead and theyll refund which was a month ago, still no response and no refund. You call and wait forever and service is appauling to say the least. This is unacceptable and i will be looking at changing my medical aid immediately. None of us asked for this pandemic and to be subjected to such is not acceptable.