DISGUSTING SERVICE AT DISCOVERY HEALTH!

Since late November 2018 i have been waiting for discovery consultants to get back to me. I am currently 6 months pregnant and found that when i called discovery to query my cover on a 4D scan i was told that on their side my pregnancy was not registered , however on my side it showed i was , the consultant also proceeded to tell me that this could have messed with some of the bills i was expected to pay and that she would sort it out for me and get back to me that friday , friday came and went i then called again explained my problem and got told they will tell the first consultant who helped me to call me a few days passed and she did call me but only to say that she is still working on the issue and she will give me a call later that week and keep me updated. I did not recieve any feedback from her! AT ALL . I then took it upon myself to start this process again and speak to a new consultant on the 10th of December and explain my issue and she reassured me that it will be sorted in the next 10 to 14 working days i begged her to please get back to me as this is holding up my scans and she practically promised to do so. I have also not heard back from her its been over 20 working days and i have another scan coming up , so once again i took it upon myself to call discovery spoke to someone new AGAIN had to explain myself AGAIN and i gave her my reference number and she said she would email the previous consultant who falsely promised to help me and tell her to get back to me that day, which was yesterday . i have not received any phone call or response and now am finding myself to call AGAIN and probably going to have to speak to someone new AGAIN explain my story AGAIN! The communication between paying customers and staff is disgusting and I will be changing over to a new medical aid next year!