DISGUSTING SERVICE

I can't believe the absolute disgusting service an elderly person receives:

1. Discovery medical aid - after paying 1 late month fee, getting a reference number, phoning the call center and the pre authorization department and DISCOVERY AGENT confirming the suspension has been lifted

2. Carstenhof hospital (PRIVATE HOSPITAL) treat patient who has had a stroke but then advises they need to transfer the patient to a government hospital because the system says the medical aid is suspended.

We then explained we have paid and called Discovery to uplift the suspension, we then are told the doctor and hospital fees need to be paid, so ofcourse we say we will sign an acknowledgement of debt so that this 74 year old man who has had a stroke and has a blood clot in his brain can get the best treatment.....

The answer from Carstenhof Hospitals financial manager is "no because what guarantee do we have that you will get paid "

Can you believe that this has happened at a private hospital ????????????????????????????????????????????????

Please help share this and please pray that my father makes it until Monday when hopefully Discovery has time to fix his medical aid properly ???????? Discovery South Africa