disgusting service

What a second bad experience with Discovery Health. In June 2022 I request to continue my medical with DH on a private basis due to job change, in August I request a change of plan, and following payment instruction on their wondrful Whatsapp Support line. The payment instruction I followed suite and only to realise that they still did not life my plan as they are now claiming an outstanding amount. The human consultant confirmed that management accepted it was their fault the the Whatsapp support consultsant was at stake, yet now they still demand me to pay the outstanding fees before activating my plan. I had a similar matter in 2014/2015 and the only way my matter got resolved was through a complaint on this platform. What happened to SA Slogan"the customer is always right" and more after Covid their consideration and service deteriorated further. DH poor admin service will once again lead me to changing service provider due to not accepting a negotiation which will be settleover 8 weeks and poor admin and finance support.