DISGUSTING SERVICE

After several phone calls still no joy. My son lost his job in February. On 22.02 changed his plan to a personal from company one. On 05.03 checked that all was good & was told nothing had been done. The lady said she would sort it drop the plan down to what he could personally afford as he is on mcronic medication. On 02.04 reversed the wrong amount debited to his account spoke Discovery again with a promised to have his call returned, NOTHING. Phoned again 06.04 once again with a promise to have his call returned, NOTHING. Phoned again 08.04 still no returned call. He has now been told his medical aid is suspended WHAT THE HELL. He wants to pay the lesser instalment as agreed BUT !!!!!!!! I know its lock down but really.