Disgusting service

Dear Discovery , I warned a consultant I will post here, being sick and need 2 types of medication Chronic and to assist with another matter. All your consultant can say is No ETR to resolution , took me in total 1 hour on a call , where do i send my invoice too? Then telling me the system is so down cant even transfer my call to a Senior or Escalation Manager due to the outage. I was made aware that your systems was giving problems yesterday and today is a mess. I am on call nr 3 now waiting for an skilled person to assist , but cant transfer a call. When today can I get my medication for my heart condition or you willing to take a risk? I am super ****ed off and you as a company that want to brand yourself as a world class business should answer fast