Disgusting service

I will give you my money in good faith but you will look for every reason not to pay when you need to. Numerous calls later, tons of follow ups, 5 weeks later, and I still do not have an authorisation number from Discovery for an emergency hospitalisation over 5 weeks ago! You claim that you need to ensure that this was not pre-existing, however, the condition that caused this is NEVER pre-existing and will not be discovered outside of an emergency and is NOT related at all to the condition that my husband DID disclose on his application form when applying. Shocking service, shocking treatment. You should be ashamed of your company. All the while, I pay you in good faith, all the while you will look for ANY reason not to pay.