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sumaya.adams sumaya.adams

1 reviews | Active since Sept 2016

19 Dec 2023, 16:54

Disgusting Service

On the 12th December 2023 A consultant from Discovery called me,

I am absolutely disgusted in the service from the Discovery Vitality Consultant.

My Vitality has Always and should be linked to Medical Aid as Agreed.

I am now told that I need to rejoin the Gym and pay the activation fee.

The 429 fee is unaffordable for Vitality hence the downgrade.

Please can this be done.

I am also told that I MUST have a Discovery Bank account!I actually do but this has nothing to do with Vitality.

This consultant had the audacity to say the consultant at Wanooka does not know what she is doing and needs to be retrained!

This is unacceptable for a world class company like Discovery to have a consultant like this working at the company.

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Replies (3)
Discovery Health
Discovery Health's reply20 Dec 2023, 08:14
Official
Dear Sumaya A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Dec 2023, 15:15
Official
Dear Sumaya A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
 
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sumaya.adams sumaya.adams's update19 Feb 2024, 12:05
Reviewer Update
This query is now not sorted,I was called and this was downgraded,No one asked for banking details.
Now this is outstanding on payments?