Disgusting Service

I am extremely disappointed with Discovery Health. On Tuesday night, after my condition escalated with severe pain and internal bleeding, I was admitted to the hospital, only to be discharged the same night because my admission was pending authorization from Discovery. They delayed it, citing the need for a medical history investigation.

The following day, I was informed I could proceed with surgery, but Discovery required my GP to submit my medical history records. Despite Discovery’s claims of paying my GP to release these records, no progress has been made. I've been on the phone daily with both Discovery and my GP, and each seems to blame the other, with my GP waiting for proof of payment that Discovery hasn’t provided.

It's now been days, and I'm still in pain, with the risk of my condition worsening due to the internal bleeding. This lack of urgency, communication, and care coordination from Discovery Health has been incredibly frustrating and disheartening. This is not the service I expected from my medical aid provider. Disgusting. This proves the bad reviews done against Discovery correct, they have no sense of urgency, nor humanity!