DISGUSTING SERVICE!!

If Discovery's service wasn't so tragic, it would be laughable. I received a message notifying me that my Vitality policy has been cancelled effective three months ago, no reasons given. When I called to find out what level of witchcraft Discovery was operating in, I was told that this was due to non-payment since July. They claim to have tried to debit my account multiple times to no avail. I question the truth of this, given that the debit date coincides with my salary coming in. Besides that, my gripe is the fact that I wasn't notified that this was happening. The only communication I've received is that my policy was cancelled. I was then told that they assumed my bank would notify me. What???! I don't have a contract with my bank, I have a contract with Discovery so it's THEIR responsibility to notify me when things like this happen. The call centre agent notified me that I can reactivate membership. I'll pass. This isn't the first disrespectful service I've received from Discovery, and I plan to cancel all contracts with them. I wouldn't recommend them even if they were free.