Disgusting service

If possible, I'd like to give a rating of 0 because of the horrible customer service received from Discovery.

I went to the hospital this morning for a severe prolonged headache that isn't responding to medication and is accompanied by a fainting spell and vomiting. I was told that since I'm on Discovery I should see the consultant, Zandile Lukas, who told me that I should go back to my GP who should be able to handle something as simple as a headache. If this was a simple headache case, a pain****er should've sufficed. A simple glance at my record for the year shows that I've been in and out of the GP offices since February for different ailments and I feel that after treating the symptoms for so long (which are only worsening), we should be getting to the bottom of what the cause actually is. My MSA is depleted because of all the visits only to be told that "your GP should handle it" because pparently this isn't classified as an emergency that warrants further investigation.

I was notified that since my MSA is depleted, I would have to pay out of pocket if I want to receive hospital care - but that in order to receive this care I would have to be referred for admission. My GP tells me that Discovery requires strong justification for hospital admission and only under extreme circumstances would they pay for it. I feel like they're talking in circles, but that the bottom line is that you should basically be near death in order for Discovery to CONSIDER hospital care.

Logic dictates that the fact that I'm in and out of the doctor's office, not responding to treatment and getting worse is enough justification for further investigation. Discovery sees it the other way round, and that's a problem because paying for medical aid does not mean you will get the care you need. They're totally okay with letting you live on pain****ers as long as they get their money every month. I'm disgusted with their service and want nothing to do with them.

After all the ups and downs at the hospital , I went home with a pain****er prescription from my own GP because the hospital visit was in vain. I couldn't be helped because Discovery wouldn't pay. Absolutely disgusting.