Disgusting service

Since 7 May 2024 i have been trying to sort out a claim that needs to be refunded to me - after numerous calls and messages totally ignored until i put a complaint on hellopeter. in Aug Vikashni contacted me and told me that she was personally dealing with my matter and would personally follow up with me. i subsequently got a letter from Vikashni , dated 21 August 2024 indicating that the cost adjustment had been done and to allow 14 days for review. on 6 Aug i sent an email following up on the status and no response per usual. Today, 9 September i called just to have the call dropped on me the first time and when i called again the agent piked up the call but didnt bother speaking. In August i spent 180 min of airtime trying to resolve this with Discovery - how much more time dol i need to spend to have oncology pay back what is due to me !! IT IS NOW $ MONTHS LATER AND I AM STILL NOWHERE AND TIRED OF THE EXCVUSES !!