Disgusting service

I submitted a claim on 31st Jan, resubmitted again on 4th of February, Discovery won't pay out the claim because according to Sizwe, they are still improving /developing their maternity benefits and only once they have completed the update, will they pay out. This is unfair to us the clients who are on this program yet we cannot claim. There's no turn around time when the benefits will be completed and we basically have to pay out of pocket for these gynae visits. It's ridiculous. How can u have a benefit yet not be able to use it