Disgusting Service

This is the worst level of service I have experienced. It has been 12 month on the 25th October when I delivered my baby. When I initially submitted my maternity request all was fine however I needed to be admitted to Hospital on the 05th September and was declined admission ( The start of an ordeal ) I was informed waiting period were imposed on the day. I was beside myself as I was due for delivery not long after this sent me into a frenzy I had to rack up cash in order to ensure the delivery of my child this caused undue pressure on me and increased stress to which my Blood pressure would raise to almost 300 no exaggeration. Getting myself to hospital just in time for an emergency C-section to be performed and save my baby and thankfully myself. After all this I had to go to the Medical scheme council with my complaint all for Discovery's response to be they will approve my claim. This happened on the 17th of August 2023 I have supp**** all receipts as requested and did not receive any feedback. Once more having to chase behind for reimbur*****t finally speaking to a manager called Odwa to started getting the ball rolling and makes commitments for someone to keep me updated on the Friday that past as he was not in, Friday passes no call Monday passes no call. I get in touch via live chat on Monday requesting Odwa to call me no call back today Tuesday I had to spend over 3 hours first on live chat with no joy getting a manager received a call from a lady named Ratibile and her attitude my God sucked. I started becoming difficult at this point and was told there are processes and if I want to speak to a manager I have to hold whilst I am transferred, I agreed guess what after 15 minutes of holding another agent comes on the line telling me he is not a manager and I have to tell him the reason I want to speak to a manager . I mean after everything read the notes but to no surprise there were no notes captured in the same moment I received an email stating one of my claims were declined because it was not submitted in time so I guess the lady called Donna Burger the council liaison manager who responded to the my Medical scheme council claim ****. I do not know what to do in order to get reimbursed. I am allowing Discovery tomorrow until 2pm to respond to me if not I will have to go back to the medical scheme council to take this up further or for guidance. I cannot believe the level of service as I have remained a member which will clearly be revisited. I will definitely be sharing my story with everyone who I and anyone who wants to take up Discovery Medical aid.