Disgusting service

<p>My mother who is 70 years old member of LA Health Discovery is currently travelling overseas, before she left she forgot to let the medical aid know, I called to inform Discovery that she was travelling for a period of 2 months, response, "sorry can't help as we don't have permission to talk to you" I explained that my mother can not contact them to arrange extended medical cover nor does she travel with a computer, NO HELP AT ALL, I informed Discovery that should anything happen to my mother whilst travelling they would not hear the end of it as I will go to media, medical board etc. Consultant at Discovery couldn't care less</p>