Disgusting Service

I am so disgusted with the service from Discovery. I can only imagine if i was in a life and death situation i would get no help from you. I am trying to apply for medical aid for my mother who is financially dependent on me and after several tries from 25/02 - 29/02 after numerous calls and emails i was assured by the consultant that i would get approval by 02/03/2020 early morning at 12:00 i am still on hold as they now require more documents after me asking several times last week is there anything outstanding or anything else required and i was told every time everything is fine there is nothing more required. Now i am sitting on the call for 30 mins and still no assistance is this the kind of service discovery gives to its clients i am not asking for a free service i am a paying client and i expect to receive the respect as much as every other client i want this to be sorted today or else i will be taking this higher.