Disgusting service

My daughter is turning 21 so she decide to get her own medical plan from discovery. She was on my policy Instruction was given to remove her in July and to start her new membership 01 Aug - On the 12th Aug she telephonically gave consent for me to to have acees on her account. Today is the 24th Aug and she has received nothing from Discovery when I called today the apparently cant find her consent - This lack of service is disgusting and has me considering moving my medical aid too for goodness sakes my child has been without medical aid for almost a month