AH
Ahmed H
1 reviews | Active since Aug 2018
30 Jul 2019, 14:07
***DISGUSTING & POOR TERRIBLE
****DISCOVERY MEDICAL AID IS ABSOLUTELY **** DON'T USE
My wife needed to be admitted into hospital and was diagnosed by a physician specialist
I had brought her to the hospital only to discover that a note is needed from the specialist it was after hours and the specialist was closed and left instructions with the hospital I then explained the situation a to discovery and they refused to admit her
I then went back the next to the physician again to get the treatment note after recieving the treatment note I am at the hospital it's been 2 hours and I'm still waiting for authorisation
My wife cant even sit up straight due to pain and discovery was told by the hospital receptionist and till doesn't seem to be bothered about the patient/members life or treatment
I am also on a high end membership with discovery
It is unfair that I am treated like this whilst paying high and on time premiums
I am seriously reconsidering my medical aid
DON'T USE DISCOVERY HEALTH ... THEY ARE ****S AND DON'T CARE ABOUT THIER MEMBERS
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
31 Jul 2019, 07:47 Dear Ahmed Habib
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
Discovery Health's reply31 Jul 2019, 07:47
Official
Dear Ahmed Habib
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards
Discovery Health Servicing Team
AH
Ahmed H's updateReviewer Update
11 Aug 2019, 22:18Good day discovery
I am still awaiting feedback it has been around 11 days and no feedback from the investigation or the matter
Are you guys even taking any action against the terrible service ... I would also like to add in admissions whilst waiting 2 hours or more there was a elderly lady with a broken wrist and her medical aid was also discovery and you guys did a similar thing to her making wait like 1 hour
You must also understand that we are waiting/sitting in admissions for 2 hours whilst there are patients behind us also needing admissions if you don't care about your clients atleast take other patients that are after us in line into consideration
The addmitions consultan cannot leave the current patient that she is attending to and take the person after them this will cause havoc
Any way I am awaiting to see some solid explanations and feedback since you guys are "investigating" for about 2 weeks now
I will only be at ease once I have a proper explanation from DISCOVERY for such terrible service
Many thanks
AHMED
I am still awaiting feedback it has been around 11 days and no feedback from the investigation or the matter
Are you guys even taking any action against the terrible service ... I would also like to add in admissions whilst waiting 2 hours or more there was a elderly lady with a broken wrist and her medical aid was also discovery and you guys did a similar thing to her making wait like 1 hour
You must also understand that we are waiting/sitting in admissions for 2 hours whilst there are patients behind us also needing admissions if you don't care about your clients atleast take other patients that are after us in line into consideration
The addmitions consultan cannot leave the current patient that she is attending to and take the person after them this will cause havoc
Any way I am awaiting to see some solid explanations and feedback since you guys are "investigating" for about 2 weeks now
I will only be at ease once I have a proper explanation from DISCOVERY for such terrible service
Many thanks
AHMED
AH
Ahmed H's update11 Aug 2019, 22:18
Reviewer Update
Good day discovery
I am still awaiting feedback it has been around 11 days and no feedback from the investigation or the matter
Are you guys even taking any action against the terrible service ... I would also like to add in admissions whilst waiting 2 hours or more there was a elderly lady with a broken wrist and her medical aid was also discovery and you guys did a similar thing to her making wait like 1 hour
You must also understand that we are waiting/sitting in admissions for 2 hours whilst there are patients behind us also needing admissions if you don't care about your clients atleast take other patients that are after us in line into consideration
The addmitions consultan cannot leave the current patient that she is attending to and take the person after them this will cause havoc
Any way I am awaiting to see some solid explanations and feedback since you guys are "investigating" for about 2 weeks now
I will only be at ease once I have a proper explanation from DISCOVERY for such terrible service
Many thanks
AHMED
I am still awaiting feedback it has been around 11 days and no feedback from the investigation or the matter
Are you guys even taking any action against the terrible service ... I would also like to add in admissions whilst waiting 2 hours or more there was a elderly lady with a broken wrist and her medical aid was also discovery and you guys did a similar thing to her making wait like 1 hour
You must also understand that we are waiting/sitting in admissions for 2 hours whilst there are patients behind us also needing admissions if you don't care about your clients atleast take other patients that are after us in line into consideration
The addmitions consultan cannot leave the current patient that she is attending to and take the person after them this will cause havoc
Any way I am awaiting to see some solid explanations and feedback since you guys are "investigating" for about 2 weeks now
I will only be at ease once I have a proper explanation from DISCOVERY for such terrible service
Many thanks
AHMED
AH
Ahmed H's updateReviewer Update
11 Aug 2019, 22:20Still awaiting a reply
It's been 2 weeks some solid investigations I suppose?
Many thanks
Ahmed
It's been 2 weeks some solid investigations I suppose?
Many thanks
Ahmed
AH
Ahmed H's update11 Aug 2019, 22:20
Reviewer Update
Still awaiting a reply
It's been 2 weeks some solid investigations I suppose?
Many thanks
Ahmed
It's been 2 weeks some solid investigations I suppose?
Many thanks
Ahmed
AH
Ahmed H's updateReviewer Update
16 Aug 2019, 10:28Still no feedback from discovery... what could they possibly be investigating I demand answers !
After being treated like I'm in a government hospital and being charged a medical aid premium of 4509
Should I not get feedback by next week I will go to twitter and Facebook!
My story will be told!
After being treated like I'm in a government hospital and being charged a medical aid premium of 4509
Should I not get feedback by next week I will go to twitter and Facebook!
My story will be told!
AH
Ahmed H's update16 Aug 2019, 10:28
Reviewer Update
Still no feedback from discovery... what could they possibly be investigating I demand answers !
After being treated like I'm in a government hospital and being charged a medical aid premium of 4509
Should I not get feedback by next week I will go to twitter and Facebook!
My story will be told!
After being treated like I'm in a government hospital and being charged a medical aid premium of 4509
Should I not get feedback by next week I will go to twitter and Facebook!
My story will be told!
AH
Ahmed H's updateReviewer Update
07 Oct 2020, 10:49Its been over a year since I've had this incident discovery claims thats that they are investigating and yet no feedback is being provided
When will they actually provided me with a report in regards to the investigation they've been investigating for over a year and not even a call to ask for client feedback as to what had transpired yet they state im a valuable client
Then they are shocked as to why I have canceled my medica aid with them
This is the reason above
Hope this answers all your questions
When will they actually provided me with a report in regards to the investigation they've been investigating for over a year and not even a call to ask for client feedback as to what had transpired yet they state im a valuable client
Then they are shocked as to why I have canceled my medica aid with them
This is the reason above
Hope this answers all your questions
AH
Ahmed H's update07 Oct 2020, 10:49
Reviewer Update
Its been over a year since I've had this incident discovery claims thats that they are investigating and yet no feedback is being provided
When will they actually provided me with a report in regards to the investigation they've been investigating for over a year and not even a call to ask for client feedback as to what had transpired yet they state im a valuable client
Then they are shocked as to why I have canceled my medica aid with them
This is the reason above
Hope this answers all your questions
When will they actually provided me with a report in regards to the investigation they've been investigating for over a year and not even a call to ask for client feedback as to what had transpired yet they state im a valuable client
Then they are shocked as to why I have canceled my medica aid with them
This is the reason above
Hope this answers all your questions