Disgusting pathetic ****mers! Zero service!

So a vitality sales consultant by the name of Phumlile Shezi called me to advise me that I have a free promotion to add vitality on my medical aid and I immediately dismissed her as I did not want to pay more. She then stressed how free this service would be and explained nothing about me getting charged after 3 months for this so called free vitality benefit, knowing very well that this would be taken off my salary and she didn’t need my banking details for her to execute a trick sale in my name. Fast forward 7 months later, I realised discovery vitality is taking money off my salary without my consent. I am now sitting with a situation where I’m calling discovery day in and day out to get my refund which they do not want to action since they have gotten what they wanted “my money”. I’m being sent from retentions to sales back to retentions and back to sales. Monica in retentions has given me pathetic service hanging up the phone on me and insuring that she is busy every time I request for her since she made numerous promises that I knew Discovery would not honour.

I was first told I would be called back by the sales manager Vinay Inderh, which of cause never happened. I then called in to request to speak to him and because everyone at this place hides behind the phone, I was told that Vinay Inderh does not have a phone for me to be transferred to him and that he would call me back. I mean what call centre manager doesn’t have a phone? Is he not managing people that make calls daily? What pathetic service and ****ming nature type business is being ran at Discovery?

As a financial advisor, that happens to sell Discovery products, it’s appalling to actually experience what clients go through post sales services at Discovery. I have even been given an email to escalate my complaint that responded to say they will respond in 15 days. 15days to look into my complaint and it took you 2 minutes over the phone to take my money without my consent. Simply pathetic!