Disgusting lack of service

This is unfortunately the last straw that I have had to do in order to get my money back or any sort of feedback from Discovery. I have dealt with numerous call center agents from 01/03/2024 but, was advised by Zandile Monametsi that she would be the one that will assist with my query which to date has still not been resolved.

My daughter received emergency assistance from Unitas hospital on 29/02/2024. On 01/03/2024, I submitted my claim on my Flexicare plan as per guidelines on my medical insurance. This submission was ignored from 01/03/2024 - 20/03/2024. I had called the call center on numerous occasions and was advised that none of my emails had attachments. I was later informed by Sharon that Discovery are having a system issue where attachments do not pull through on their side. I have spoken to the following people and yet still have no resolution and they have now started ignoring my follow ups: Keo, Kurtis, Sharon and Zandile. Sharon at some point advised me that Netcare Unitas was the incorrect place of service but, yet they are on the list of approved hospitals and by mid March, Unitas was already paid by Discovery for the service they rendered.

The lack of service received or even ownership taken is absolutely disgusting. I received an email on 23/04/2024 to ask for permission to change my bank details. This is something I was advised was sent in error. What do my bank details have to do with anything. On the evening of 23/04/2024, I sent a complaint email to Zandile and asked for a call by 12pm the following day with actual feedback and not a system generated email, I also did not receive this call. I received a call back on 25/04/2024 where I was told that the payment to me had been made on 17/04/2024 and that she would send POP. Until right now 03/05/2024, I have not received the funds nor the POP. What I now want is my funds to be paid immediately. I also want the head of the department to get back to me regarding this as I will not accept a call from Zandile or any other team leader.

I think I have been patient enough on this matter. More than 3 months actually and I deserve action now. Unfortunately, have had to start looking for an alternative to yourselves as I was always happy and have referred people to yourselves but, I am now really sorry for doing that