DISGUSTING, INCONSISTENT AND SHAMBOLIC

This has got to be the most inconsistent, ill-informed, despicable and disgusting institution I have ever had the misfortune of dealing with. I am set to have double jaw surgery in less than a week and Discovery have chosen to hide behind their little "codes" to wiggle their way out covering my procedure in full. Discovery classify it as "basic dentistry" and therefore will only cover 1/3 of the costs despite motivational letters from my surgeon stressing the importance and severity of such. This has been a back and forth battle because their customer service know absolutely NOTHING. I have been given the wrong information or different advice every single time I have spoken to a Discovery call centre agent, authorisation department and even "team leaders". WHERE IS THE CONSISTENCY? WHY MUST I BELIEVE ONE PERSON OVER THE OTHER? IF DISCOVERY CHOOSE TO CHOP AND CHANGE THEIR STORY, WHY MUST I ABIDE BY THE WRONG INFORMATION THAT PROVIDES NO BENEFIT TO ME? I contacted your useless call centre last night and was told UNDER NO CIRCUMSTANCES does the anaesthetist fee for my surgery fall under a "related account" nor does it have an overall limit, IT WILL BE COVERED BY THE 200% DISCOVERY HEALTH RATE (AS STATED ON YOUR WEBSITE). I have called tonight and have been told the exact opposite by another person. HOW ABSOLUTELY PATHETIC! This surgery is in a week and this is the stress and pressure I have to deal with because no one knows their ass from their elbow at your place. WHICH PROCEDURE DOES NOT HAVE THE ANAESTHETIST COVERED? Why don't Discovery do themselves a favour and go listen to the countless recorded phone calls I have made to them and see how they can wiggle their way out of something that THEIR agents have advised me on (Notably, a phone call made on the 8 April 2021 where I was advised my anaesthetist fee would be covered entirely).

I have been treated so unfairly and disgustingly throughout my entire process from Discovery. I receive no response to emails or calls from agents when I have requested. Discovery really do not give a damn and just hide behind their little terms and conditions that they make up on the day.

How your procedure is covered really all depends on which agent you talk to on the day because you will never get a confirmative and definitive answer from this place.

I have suffered for years with crippling migraines, jaw tension and the inability to eat, speak and function correctly and Discovery really couldn't give a damn. This is an operation I have been looking forward for a very long time and they have ruined this entire life changing event for me. I am so heartbroken over the fact that there is a probability I cannot have this procedure and will go on in pain because of Discovery's inadequacy, incompetency and sheer inconsistency.