jN
johanne N

1 reviews | Active since Nov 2016

29 Aug 2023, 09:30

Disgusting

I am disgusted with the service received, my daughter had difficulty breathing and had a black out on the 24 august 2023, she was rushed to mount edge comb hospital, she gained concious when we reached the hospital, all her vitals came back great, further to this a ct scan was done and that picked up a cyst on the right hand side of her brain, the dr on duty decided to admit her for further evaluation and to see a neurosurgeon, discovery did not authorise her admission, we where asked to pay 28 000 upfront for admission who has this much money? We took her home and since then we are still waiting for discovery authorisation to admit her, the service sucks when we call them every one you speak to says a differnt story. The pma letter has been sent to the incorrect drs. There is no sence of urgency at all. It is sad there are lives involved. Disgusting this is not good service at all.

0
Replies (1)
Discovery Health
Discovery Health's reply29 Aug 2023, 10:06
Official
Dear johanne N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team