KB
Karen B

1 reviews | Active since Aug 2020

13 Aug 2020, 16:48

DISGUSTING DISCOVERY MEDICAL AID SERVICE

Followed all the protocols ...spoke to an agent at Discovery ..assured call was recorded ....was assured the covid test would be covered by disvovery ...2 in actual fact. And now get set a Ampath bill to pay a R850 on a 30 day account. Surely my call can be listened to where i was assured i followed the protocols ...then got referred by my GP for the test. Why is discovery so quick to take our monthly payments but slow to follow up from their side. And now my work comes into jepody if i get black listed for something i did ad i was told. Disgusting service ...when asked for a reference number there was not one. Where have u heard of such nonsence. I speak for alot of people who have had salary cuts ...dont have money to just fork out willie nillie. Come on Discovery u brag about doing so much for Covert ....is testing not part of this. Wake up guys and smell the roses.

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Replies (2)
Discovery Health
Discovery Health's reply14 Aug 2020, 07:39
Official
Dear Karen B
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Aug 2020, 14:10
Official
Dear Karen B
 
We have contacted you regarding your query.
 
Regards 
Discovery Health Servicing Team