1 reviews | Active since Nov 2009
Disgusting Discovery Healt
During 2019 my father who is 84 years old left my Medical Scheme with Discovery and joined Discovery on his own Medical Scheme on the Key Care Core plan. In December of 2019 he upgraded to Key Care Plus. He has been charged Key Care Plus rates but is on Key care core plan and cannot go to a doctor unless he pays. I have emailed, laid complaints, tried to get 2 brokers to sort it out with no joy. I can't get a decent reply from Discovery except asking for me to get 3rd party permission to access his medical aid. Other than that just emails stating it will take up to 30 days to respond while my father who needs medical attention has to pay or ask us to pay for him while he is paying for a service he does not get. Discovery Health are disgusting and useless in dealing with a complaint.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Thank you for your response, however as per my mails sent and the proof attached to the mails, my father was on my medical scheme and moved to his own medical scheme both with Discovery health. There was a 31-day break between the moves, not 25 years as you are penalizing him for. If someone just punches his id number into your system surely it should give all of his records and the procedures that Discovery paid for in the past? or if someone can read my mails and open the attachments with the proof that I received from Discovery that he was indeed on Discovery from 2010 until 2019 with no late joining penalty's as he was on another scheme before he joined mine and from 2019 to date, he was on his own scheme.
If this is not clear, please give me an address in JHB where we can go to with the proof so that there is no inconvenience caused by expecting someone to open an attachment or read the full email explaining the issue.
Thank you for your response, however as per my mails sent and the proof attached to the mails, my father was on my medical scheme and moved to his own medical scheme both with Discovery health. There was a 31-day break between the moves, not 25 years as you are penalizing him for. If someone just punches his id number into your system surely it should give all of his records and the procedures that Discovery paid for in the past? or if someone can read my mails and open the attachments with the proof that I received from Discovery that he was indeed on Discovery from 2010 until 2019 with no late joining penalty's as he was on another scheme before he joined mine and from 2019 to date, he was on his own scheme.
If this is not clear, please give me an address in JHB where we can go to with the proof so that there is no inconvenience caused by expecting someone to open an attachment or read the full email explaining the issue.