DISGUSTING DISCOVERY!

I am so disgusted in discovery I was scheduled for an op this morning and I received my authorisation number for the procedure only to get to the hospital and they inform me I do not have authorisation.People are already stressed out about their procedures and this is how you treat your clients! I was informed more than once I have authorisation for this procedure and it is an emergency at this point!!!! We are only good enough when you taking our money and when we need the medical aid we are messed around and we have to run after the medical aid...They don't even bother to call back when calls get cut etc it's really a horrible experience and with such a big company....I am in shock that they can treat people in need of medical intervention like this.