JR
Justin R

1 reviews | Active since Oct 2013

01 Apr 2015, 14:09

Disgusting Discovery

<br> Afternoon Barry<br> <br> With reference to the below rating of service, at the moment i am at 1 and very frustrated with Diccovery. The lack of service is absolutely disgusting feedback is just non existant.<br> <br> I have been chasing a new application that i sent through for my wife as i need to add her but from day one it has been a problem. Not one person can put me through to a manager or supervisor seems as if they do not exist and when asking for Adrian Gore the same thing, but the worst of it all is that when trying to escalate this query everyone cuts the call. Most unprofessional.<br> <br> My wifes existing medical aid comes to an end today and not one person can provide feedback and a propper update as i asked for this to be active by the 1st everyone agreed and they have mails from me confirming this which i can gladly send to you or Adrian if necessary, this is just some of the people i spoke to and i must have spent at least R300 on calls, my time and frustration to have this resolved. Disgusting.<br> Linda Sokapase<br> Ntombi Tshabalala<br> Jade <br> Jamiel<br> Nonhlanhla<br> <br> I am not sure if this is a matter where Discovery has to much business or if 90% of the staff are just ***********. <br> <br> Still no response

0
Replies (1)
Discovery Health
Discovery Health's reply08 Apr 2015, 18:13
Official
Hello Justin.R,

Thank you for your comment.

As discussed we confirmed that your dependent is active on the membership. Please accept my sincerest apologies for the delay. I am addressing this internally to ensure that this does not occur going forward.

Thank you for allowing me to assist with your query.

Kind regards
Jashvir

Best regards,