Disgusting Discovery

I've just about had it with Discovery! Their customer service and overall experience in dealing with them has completely gone down the drain!

I submitted a claim via their online app (because according to one of their consultants they're going the digital route). I then received an email stating that I did not provide sufficient information to process the claim (I provided every single detail required). In this email addressed to my husband they stated SOMEBODY else's membership number and BANKING DETAILS!!!!!!!! How on earth do you address the email to myself and my husband and confirm somebody else's banking details as confirmation for the claim payment.

I've emailed twice, I've gone on to your website to complain THREE times and nobody has responded! I should actually contact this person and tell them that you're confirming their banking details with a total stranger!!! Which makes me question if you've shared our banking details with anyone else. This is quite concerning. Your lack of communication to explain this to me is quite pathetic too! It's been about a month, even more!

On top of this, I've just been in hospital and had multiple blood tests done in-hospital. These claims were rejected? My understanding is that if you're admitted in to hospital these claims would be covered? We've been with Discovery for almost 10 years and the last couple of months we've had nothing but the worst experiences with you. As if being sick and in hospital is not enough you add nothing but stress to our lives!

The only freaking way I can get somebody to get back to me is by going this route. Disgusting.