Disgusting Discovery

I have had the most terrible service from Discovery Health and the ITC. In January 2019 I contact Discovery Health to inform them that I am changing jobs and will move to different health insurance. I was not aware of an outstanding amount. when I moved jobs. Around October 2019 I get a call from ITC stating that Discovery Health handed me over for an outstanding amount. This was the first time I heard of this and I asked ITC to clarify what it was for or when this amount was incurred, but they stated that I must contact Discovery. I asked ITC, seeing that they contacted me to ask Discovery to call me so we can sort this out - in my mind, I'm thinking that ********** activity was happening. I got a call from a different ITC rep almost every time since October 2019 I had to explain myself each and every time. I even spoke to a few managers at ITC (or that's what I taught). At some point, it felt like harassment. I eventually contact Discovery and to get to the bottom of this outstanding amount. I accepted it and arranged with them to pay the outstanding amount off. I have sent through the docs, made the first payment, and got another call today from an arrogant ITC person by the name of Fatima. Very poor customer service agent from ITC and Discovery. I will never ever join Discovery again, their customer service is extremely poor and I felt that they just don't care about the process of creating a good customer experience.