disgusting customer service to a new member!!

My membership has been suspended due to non-payment but there was no debit made or attempted on my account for 1.3.15 to date. Please advise why my membership is suspended if the fault Is on your side for not debiting my account?????. I feel it is very unfair as the money has been available for you since 25.2.15. This is not the only problem I am having with you. My membership was meant to start on 1.1.15 but due to the incompetence of your underwriting staff, the underwriting was not completed so my membership could then only start on 1.2.15. I had to phone you to find out why my debit order had not gone off only to find out my membership was not even activated and I was not made aware of the missing documentation. I HAD TO CALL YOU TO FIND OUT!!! <br> To date I have not received my membership card or documents via post. I was supposed to have received it by now but nothing!!! You do realise that doctors make you pay cash if you do not have a medical aid card!! Yet again another inconvenience caused on your part. I am a new member and yet this is how im treated. Absolutely disgusting customer service on your side. I want my membership reactivated today and my card sent to me by Friday