Disgusting customer service

Have had the most shocking customer service today. As a healthcare professional I’m entitled to 4 free covid tests a year. My third one was paid for through my MSA. As a result I’ve had to pay for my medication this month from my pocket. Something I did not budget for. I spoke with a very helpful lady Portia, who spoke to the practitioners department and put me through for them to help. This is where I spoke with a very rude gentleman by the name of Abongile whom said he could not help me without a practice number (I am a locum physiothe****** and do not require a PN) he offered no solution and was very abrupt and rude when I asked to speak to a supervisor. Honestly after the rudeness of the CEO in carte Blanche this past Saturday as well as this poor service I’ve received I really am at a point where I am going to change all of my discovery products now (bank car and medical) I’ve had enough of this company