Disgusting case management

Medxpress has to be the biggest joke of Discovery Health. I am livid right now. Last month was the first time i used these people as tgey are a DSP. They sent me insulin without needles. I had to go to Dischem in Richardsbay to pick up needles. I got a call from anall apologetic lady who assured me that these things happen as its the first order, however from the next repeat, things will run more smoothly...

What a laugh. First the Courier company that delivered my medication last month claimed that they couldn't find my address, surprisingly they found it today without any directions. Then the bombshell... They sent me insulin cartridges instead of my pens... I call Medxpress who cant understand how the insulin was changed from a pen to a cartridge. The biggest joke is that they sent me the needles for the pen instead of insulin needles to draw from tge cartridge, they then have tge audacity to inform me that they cant take back medication which has already been dispensed. I was then put in touch with a rep who expected me to go back to Richardsbay for a pen that uses these cartridges. No bother to find out about the convenience of the customer... The rep called, i informed her that im not going to be in Richardsbay tomorrow because i have an appointment in Durban. I now have to call the rep when in close to Umhlanga so that i can meet her to get this pen...