Disgusting and unprofessional service that led to my plan suspended and lapsed

I am so disappointed with the level of service i received from Discovery, i have tried to move my medical aid from Employer to personal and no response was received after several attempts and sending of documents they requested and only few weeks later when i followed up was told about an affidavit which was i never communicated to me that led to my medical aid being suspended and had to lapse and was now told to apply for new one which i did and now i have been told that there is a pending claim and discovery failing to provide details of the claims as my medical was suspended on the 31st of August and the claim date 18 November. This is so disturbing as no doctor will allow you to consult when the medical aid is suspended and the Doctor on the claim is not known as i have never consulted with that doctor and discover is failing to provide me with the PR number and other details for mo to check. can this be looked at and ensure i am covered as now i do not have cover due to unprofessionalism and appalling customer service from a big organisation like discovery