AC
Angelique C
1 reviews | Active since Mar 2013
13 Feb 2020, 13:55
Disgusting and Poor Service - No Payout - Frustrating Experience
I never thought I'd have to fight so much with my medical aid provider. Discovery is such a disappointment and it is the most frustrating company to deal with.
The customer support team is rude, arrogant and so unhelpful!!
I am still waiting on feedback from the pmbescalations department/ the executive office and the complaints department to assist me with my query.
Still my PMB has not been correctly updated, still you have not given me feedback on my claims and/or assisted to reprocess them. You request all the "proof" in the world to get a PMB approved - but then you suddenly disappear when it comes to paying out.
Disgusted!
Poor service from the following people: Kuvashin (on more than one occasion) Yusree
Helpful (0)
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Replies (2)
Discovery Health's replyOfficial
13 Feb 2020, 16:47Dear Angelique C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply13 Feb 2020, 16:47
Official
Dear Angelique C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
AC
Angelique C's updateReviewer Update
13 Feb 2020, 16:52The type of reply I've received over and over - with NOTHING happening and no real feedback. If I miss payment by one day, you won't hesitate to cut off my membership, but hey, your team can break SLA's left right and centre - and no consequences!!!!
AC
Angelique C's update13 Feb 2020, 16:52
Reviewer Update
The type of reply I've received over and over - with NOTHING happening and no real feedback. If I miss payment by one day, you won't hesitate to cut off my membership, but hey, your team can break SLA's left right and centre - and no consequences!!!!