Disgusting and Pathetic *****

Hi,

I'm utterly disgusted in your services due to the embarrassment you guys caused me! I need answers and in need it yesterday already!

I completed an application over the telephone roughly between 20th _ 23nd November 2018 for keycare plus cover.

I was approved and upon being approved I was advised telephonically I have "no waiting period" yes no waiting period.The person I spoke to who done the necessary sign up was Hloniphani Khumalo. A few days later I reviewed my necessary membershipI information as well as my membership certificate which clearly states again "no waiting period"

A few days ago my 5 year daughter was admitted into hospital, upon being admitted the next day I was approached and called to be seen by the HR officer of Melomed who advised me that you guys "discovery" hasn't approved my daughters hospitalisation and that my claim is being pending, I now need to decide whether I going to take my child to a state hospItaly for further treatment! How focken disgusting and embarrassing this is!

I need you guys to attend to this matter as a matter of urgency and get back to me with answers as what happened here! I also want this matterror dealt with and sorted. I'm beyond ****ed off and I want you guys to call me within the next 24 hours on ********** 413/ ********** 29