KP
Krishnee P

1 reviews | Active since Nov 2022

06 Nov 2022, 09:35

Disgusting afterhours service from Discovery.

On the 5th November I went to the truama unit. I was very ill with bronchitis and my pressure was 158/100. The trauma unit tried to admit me but because the discovery does not have a 24 hr authorization line i was sent home with that pressure. I was asked to come back in the morning. When i got there i was told that it has now gone to another authorization desk and i have to wait for my case to be reviewed by a panel of drs and my dr needs to complete a form for me to be admitted. This can only be done on Monday. Then only can i me admitted into hospital. This is the most disgusting treatment from a medical aid that i pay for every month. I can use the R66k per year that i spend on this disgusting medical aid for the tine that i really need to be admitted in hospital. Its is sad that we spend this money for us not to get proper medical treatment. Maybe discovery should take some of that money and invest it into a 24hr authorization desk for people like us that don't have money lying around to go to hospital and not have to pay for meds.

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Replies (2)
Discovery Health
Discovery Health's reply07 Nov 2022, 07:35
Official
Dear Krishnee P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply08 Nov 2022, 10:58
Official
Dear Krishnee P

We have contacted you to discuss your query.
   
Regards 
Discovery Health Servicing Team