Disgusting ????????????????

Yhuuu I don't even know how to describe this appalling service I received from Thuli Dlamini, rude , ill mannered speaks over the customer , does not listen and lastly failed to help me. She was just wanted to pass the buck and just the willingness to assist was not there, how do u hire such people that come to work and cannot even show empathy , cannot even answer questions and help their customers .... I ****ed coz she was meant to transfer me to a manager , but I was just kept on the line , I doubt she even did transfer me to anyone ????????????????????????????????????????????