Disgusting

Good day

My mothers debit order came back in April and she then went and paid the money into your account an amount of R1100.00 10/04/2019 please see attached the proof of payment. Now you people and taken a double debit off her account this month. How can you people do this to a pensioner and after I have sent several emails asking you to call her I kept getting an email that you have tried and there is no answer which is impossible.

You need to resolve this matter immediately and refund her the additional R1100.00 immediately, this is truly unacceptable.

Thanks