Disgusting

I have been with Discovery Health since 2015 and not once have a failed to make a payment on my account due to financial difficulty to me having to pay my rent so that i don't end up living on the street and also be able to have food in my stomach , i could not afford to pay my medical for the first time which i then communicated to my medical as the debit order has failed i called to ask if i could make payment arrangements as they have have disconnected my service which i then called in to make and arrangement i was then told that a double payment will be taken from my account due to me also using my medical in January is a patient i have to get my subscription by my doctor after every 6 months which i have to pay out of my own pocket for that the medical don't even cover , for a person like me that has anxiety and depression a provider as Discovery should handle things in a better manner , i will be cancelling my debit order at the bank and ill be leaving my medical aid disconnected and will get me a other medical aid provider its is really disgusting how you are so quick to send mails about cancelling the services and not evens calling the member to find out the reason .

I will no longer be using this service of Discovery as this is really disgusting , It does not even matter that i have never missed a payment or not bothering to pay