Disgusting

I’m very disappointed, yesterday I went to get prescription medication for my son at Clicks Lalucia I didn’t get it because my son showed as non active member I than asked the pharmacist assistant to call my medical aid she was told that they don’t have my sons berth certificate or his id number .I am the main member my son was born in 2011 he’s been covered since than! Why suspending him membership while I’m paying if they needed to update details why they didn’t communicate because they have my details . I demand answers .Trevor Naidoo promised to help resolve the issue but he didn’t insisted he sent me an email saying he tried to call me my phone was on voicemail funny enough I didn’t get any notification from my network service provider and besides how convenient the email was sent exactly 30 minutes after my departure after having to wait from 12 noon until 14h00 . Jill from clients services that said the reason why Clicks is unable to claim is because they don’t have my sons berth certificate or ID number Reference ***