disgusted with turnaround time from discovery

<p>I visited my GP on the 05/06/2017 for severe pain in my left shoulder. after being examined he suggested i be referred to a bone specialist for further assessment. he contacted discovery for a authorisation code they asked him to complete a non diclosure form which we did on the 07/06/2017. to date i have not had any response from medical aid regarding this matter. i called them on monday spoke to a person by the name of Robert who advised me that someone from risk will call. i have even spoked to a lady from the discovery survey department on the 22/06/2017- ref. no:(No It was not resolved - ********** 641 ~ 1) who promised that someone from risk will call me back in the course of the day and to date NOTHING....the big question is "if this were a life threatening situation and needed the authorisation code i probably would have been dead by now" what exactly is the purpose of having medical aid if you are unable to use it?</p>