Disgusted with service

Item: Discovery Health
Rating: 1
Author: Suzette S

I have had endless issues with cancelling my membership and have not been satisfied with the resolution. Having to pay R835 for a company error made 23 years ago is ridiculous. Now, my Tax Certificate has not been submitted to SARS so I am unable to complete my tax return. Trying to get Discovery to simply DO THEIR JOB and upload the document is proving to be a nightmare. I will never use any of their products - can't believe that after being a member for 25 years, we are treated so poorly. Disgusted. Just upload my certificate so I can be done with you!

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

26 Sept 2025, 10:29

Dear Suzette S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply26 Sept 2025, 10:29

Official

Dear Suzette S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

29 Sept 2025, 08:34

Dear Suzette S

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply29 Sept 2025, 08:34

Official

Dear Suzette S

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team