Disgusted with service

I joined the medical aid in April this year. It was a telephonic subscription, I was told that I will receive my package via post in 2 weeks which never happened. After 3 months when I called them my medical aid card and a tax certificate was couriered to me. On the 21st October I was supposed to be admitted in hospital and when admission clerk called to get authorisation...I was then told they are doing an investigation into my medical aid for non disclosure as I am new on the medical aid.....The consultant has the nerve to tell the admission clerk that I should go to a state hospital(names will be given in due course)..who gives him the right to do that.....He isn't paying my medical bills.....and why should I go to a state hospital....The reason I went on a medical aid is to get cover when I need it and my installment is paid every month on time......I have been to the hospital for 2 days now sitting and waiting for an authorisation. I have asked to speak to the manager and was told he will call me....I am still waiting. I'm in pain yet I have to put up with this. TOTALLY AND UTTERLY DISGUSTED ESPECIALLY KNOWING THIS IS A WELL REPUTED AND TOP NOTCH COMPANY.....THIS IS REALLY SAD