Disgusted with Discovery’s customer service

Reading through these reviews and 1 star ratings actually gives me assurance that I’m not losing my mind and that I’m not alone in my disgust and frustration. Makes me wish I could give a negative rating score. This has honestly been the worst customer service I have ever experienced. I have been trying to have my application for medical aid approved for about a week now. We’ve been sent from pillar to post having to explain our situation multiple times over to different people. We’ve had consultants escalate our queries over 4 times, with zero progress, what does “escalate” mean to you Discovery? We have followed up with Discovery over 6 times and still no help. Maybe they don't understand the importance of medical aid? They revoke my vitality without notifying me or without my instruction. What atrocious customer service!! It’s so sad. I also see no responses to these reviews from Vitality which speaks volumes about how much they care about our complaints. Well done Discovery!!! This is truly ground breaking customer dissatisfaction