FM
Fiona M
1 reviews | Active since Apr 2024
09 Apr 2024, 09:36
Disgusted with Discovery Medical Aid
PLEASE EXPLAIN!! I was a member of Discovery Medical Aid, on Classic Comprehensive for 22 years, went to the UK for 2 years, returned to South Africa and tried to rejoin Discovery. MY MISTAKE! They would love me to join, however will exclude all my chronic medications for 12 month's I am diabetic, on cholesterol medication and blood pressure medication. After questioning, I was asked to send in my passport, then sent a counter offer, still excluding everything - reason given - I am an individual, not part of a group! REALLY!!!!!!!
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Replies (4)
Discovery Health's replyOfficial
09 Apr 2024, 10:12Dear Fiona M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Apr 2024, 10:12
Official
Dear Fiona M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
09 Apr 2024, 13:40Dear Fiona M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Apr 2024, 13:40
Official
Dear Fiona M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
FM
Fiona M's updateReviewer Update
16 Apr 2024, 15:06Although you have been in touch regarding my complaint, there have been no further resolutions and I seem to be further from a solution than when this process began. A consultant stated that I may be able to claim my chronic medication fees through my savings, this was later revoked and was stated to be impossible. I will not be making use of Discovery Medical Aid, and will in fact deter anyone from your services. This is not the service I was expecting from such a large corporation to which I belonged for more than 20 years.
FM
Fiona M's update16 Apr 2024, 15:06
Reviewer Update
Although you have been in touch regarding my complaint, there have been no further resolutions and I seem to be further from a solution than when this process began. A consultant stated that I may be able to claim my chronic medication fees through my savings, this was later revoked and was stated to be impossible. I will not be making use of Discovery Medical Aid, and will in fact deter anyone from your services. This is not the service I was expecting from such a large corporation to which I belonged for more than 20 years.
Discovery Health's replyOfficial
23 Oct 2024, 14:48Dear Fiona M
We have been in contact with you.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Oct 2024, 14:48
Official
Dear Fiona M
We have been in contact with you.
Regards
Discovery Health Servicing Team