mD
mandy D

1 reviews | Active since Jun 2023

22 Aug 2025, 11:18

Disgusted with Discovery Medical Aid

I was diagnosed with a fatty liver a few years ago and my GP put me on Legalorn forte. I have been alternating between legalorn forte and milk thistle. However, in June I tried to purchase Legalorn forte and found out that there seems to be a shortage in the market - the Dischem in the area that I reside didn't have it and I was fortunate to find it at Clicks - who had it in packages of 30 - so I purchased 2 boxes which medical aid paid for. Yesterday I noticed that Clicks has it, however they had the 100 in a box, so I tried to purchase it - Medical aid rejected the purchase. I phoned Discovery today and spoke to a consultant in the Client Care Services - who advised me that the medical regulations state that I am only allowed to purchase 90 in a 23 day cycle. What am I suppose to do - if the box comes with 100 tables - this is medication sold in the front end of the store - so they are not going to remove 10 from the box and sell me 90. Purchasing the 100 is cheaper than me purchasing 3 x 30 (which they currently dont have stock off). I wasted 32 minutes of my time on the phone with the consultant and when I asked to speak to the supervisor - I was once again put on hold - 5 minutes later I hung up. The consultant advised that I should go get a script from my GP - yes sure at a cost of about R700 - what do they care - its not their funds??? Why does common sense not prevail in this instance!!!

0
Replies (3)
Discovery Health
Discovery Health's reply22 Aug 2025, 12:17
Official
Dear mandy D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
mD
mandy D's update22 Aug 2025, 15:02
Reviewer Update
I dont understand what needs to to investigated - I have given you the facts. we are almost at the end of the day and still no response from Discovery - in the interim I need to pay cash for medication that I need to take for my fatty liver - they just dont care
Discovery Health
Discovery Health's reply26 Aug 2025, 09:26
Official
Dear Mandy D

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team