BD
Bridget D

1 reviews | Active since Nov 2016

18 Nov 2016, 09:53

Disgusted that Discovery would rather let you suffer a fatality than cover a Chronic life-threatening Condition

<p>At the age of 26, I had a stroke. I was diagnosed with venous sinus thrombosis - Blood Clots on my Brain - and had to put on Blood thinners. Discovery fully covered my medicine at this stage as it was incredibly expensive - Clexane.</p> <p>2 years ago, I was taken off the meds. Unfortunately this year, horror struck again where I stopped breathing and I was diagnosed with a Pulmonary Embolism - Blood clots on my Lungs. It has been confirmed by the best specialists in the country that I suffer from a Protein S deficiency - meaning that I will always Clot. It is LIFE-THREATENING and I cannot miss a single day without taking blood thinners.</p> <p>The only options I have available to me at this stage is Xaralto as the other medicines will be a counter-contra as I have other medical conditions. Xaralto is MY ONLY OPTION!!! And it is incredibly expensive.</p> <p>After months of several phone calls, Motivational Letters from experienced Specialist, requesting Discovery Health provide me with the medication under their Chronic Portfolio - I HAVE BEEN DECLINED - with a simple response - WE DONT APPROVE!!!!</p> <p>YOU JUST DONT CARE! This is not a service at all. I depend on Discovery to have my Health needs covered or at least provide a SERVICE - no feedback, no alternatives. How can you possible allow your Clients to face Fatality as I am unable to afford my Medication!! My hospital bills that you do cover, when I end up in hospital, far out way my medication. How does this make any sense!!! I AM UTTERLY DISGUSTED. Your services have dropped substantially. You can’t even take the time to respond to my emails, phone calls and requests for alternative options. I pay for a service from you! </p> <p>Furthermore, you say you don’t approve my medications, yet, on this site, I have seen your response to another client where you APPROVE HER XERALTO UNDER CHRONIC MEDICATION -There is written evidence of this - YOU ARE BIAS!</p> <p>I have been in hospital about 8 times this year, don’t have any more sick leave, have suffered loss of income and am now unable to afford the medication I need. Will you be covering the costs of looking after my 4 year old child when I am no longer around, or when I lose my job, as I am sick all the time!</p> <p>Your article last week advertising your brand new building - which cost you Billions of Rands - is a slap in the face for all Discovery members - as you do not provide a Professional Service catering for our Health needs!</p> <p>Shocked....and terrified.... as I now enter day 7 of not being able to take my meds due as i am unable to afford it!31 year old, single mom, fighting for a “service” that I pay for!!! It’s hard enough being sick, and I now have to fight just to receive a service from you! I’m Exhausted!!!!</p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply18 Nov 2016, 10:05
Official

Dear Bridgetdalton19844

We saw your comment and understand your frustration.

We are investigating your query and we will contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply22 Nov 2016, 11:27
Official

Dear Bridgetdalton19844

We have contacted you with a resolution to your issues. Please contact us if you have any other concerns.

Regards
Cornelius