mN
maryann N

1 reviews | Active since Apr 2015

31 Mar 2017, 21:19

disgusted pethetic

<p>2016 Oct till Nov I have not been getting my monthly statement for my medical aid. Buy the end of December 2016 I get an email from Dr sanjwa \ Southgate about Access fees. For a good six month Oct till! March have not being getting statement from Discovery (I have been going to the Dr thinking I have funds for the Dr to check up on me yet all this time I didn't) I owed the Dr wen a call was made from the Dr to discovery to explain why I owed money I was not allowed to take to the lady assisting the Dr (Thabang) he was transferred to someone so I can querying why I was charged nd didn'tget my statement's. 15 min waiting I called Discovery10min later I got through to Sibusiso dingishwa ref ********** 932. I proved to him that I did not get my statement and I wanted screenshots that showed statement were sent in October-march todate. He said h cannot sent that I need to come to the office to see it my self. With what pertol? Now he Forwarded the emails I SAID I want screenshotsto show the statement was sent last year nd that if I had received it I would not have gone to the Dr with insufficient funds...Now I haveto pay for your incompetence.... Some one is to be blamed. ********** 443</p> <p> </p> <p> </p>

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Replies (2)
Discovery Health
Discovery Health's reply03 Apr 2017, 08:22
Official

Dear monono

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Apr 2017, 09:51
Official

Dear monono

We have been in touch with you to answer your comments. We can confirm that we have sent you feedback by email.

Regards
Discovery Health Servicing Team