Disgusted pathetic ihs has no customer service

I have been in contact with discovery for 15l4 days all for them to process a refund to me wich they owe I spoke to over 10 Consultants begging to be helped I have been from sending my whole life pappers I'd, drivers liscence also my bank statement with I bank with ****** discovery and the service they provided me as if I must beg to be helped I beggg discovery to refund my funds as I rely in it from my salary those funds in which I supposed to pay bills I must wait like a dog for my own money where has service gone nowadays where does one feel good after getting great service I really received the **** end from discovery one asked u ask for so much qualifications for ure consultants yet they can't even treat clients nice you need to invest in sending ure staff to treat clients fair and not mislead them ure clients all gave me a diff answer and all I asked was honest feedback ffs it's not like u paying a claim I just want my ****en money how many more days must I beg u guys I am disgusted and would not wish this experience I spent a good 500 rand on airtime speaking to you guys over 2 weeks do you understand this how sad is