1 reviews | Active since Jan 2011
DISGUSTED IN SERVICE
On 01/03/2016 we decided to upgrade our medical aid and decided on Discovery Health as everybody is ranting & raving about the service. WHAT A BIG MISTAKE!!! Today is 45 days later and we are still battling to get all our Chronic medication approved. Not only that, when i communicate with Discovery, i speak to someone else every time and i have to explain everything all over again. To enable Discovery to approve chronic medication, they send a chronic form that need to be completed by the doctor. On this form they confirm that the doctor must submit on a certain code - now they reject the payment? ***!!! ? My mom has been without her medication since 16/03/2016. Several communication sent to Discovery direct, with the most bizarre feedback imaginable! If i knew that this transition would have been such a headache, i wouldn't have moved to Discovery.... HOW I REGRET my decision!!!!
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Thank you for your comment.
We apologise for the manner in which your query was handled.
We can confirm that our team did contact you and your issue has been resolved. We are also assisting you with an additional query at this time. We will provide you with feedback directly once it becomes available.
Regards
Norman