Disgusted

The service is horrible!!! I have been waiting a week and a half for an authorization number and still I don't have one.... After numerous calls, i can hear the agents in the background in the call center making a joke saying "take one for the team" while the agent on the phone giggle!!!!!!!!!! When I asked her about this she said she didn't hear that but she was giggling with them. Please get agents who will actually assist patients when they need help. We as patients pay their salaries, they should have more respect and phone manners. FYI, I've been on hold for the last 40min with no assistance, is that what the agents do when they deal with an irritated customer?